Overall rating: 4.894737 / 5 from 19 reviews.
Review topics: ["charge","customer service","issues","grayl","water","seal","filter"].
"I actually wore my old inner press out resulting in raw water passing by the top gasket. Replacement parts arrived quickly and easily replaced the old parts ( I replaced the outer press as well). My Ultrapress was over four years old and has gone with me for work, pleasure, in the US and abroad, during travel, hiking and backpacking."
"I bought this cartridge since I already had the spout that would fit on it to update my ultra press"
"I had a deformed press tube and customer service took care of me immediately and shipped out a replacement. I love these filters and I'm very happy with their customer service. Thank"
"I recently contacted Grayl due to a leak in my UltraPress which had developed on a camping trip to the Southwest. I'm not sure why it began leaking at the top seal but it could very well have been the heat to which it was exposed. I don't know. What I do know is that when I contacted Grayl about the problem, they promptly and without argument diagnosed that problem and sent me a new inner press - no charge. I have used the UltraPress all over the world and have never gotten ill from drinking the water and feel good about the amount of plastic bottles that the UltraPress has kept out of landfills and the ocean. This is a great product and a great company!"
"Appreciated you backing your product But after multiple discussions with your Rep. he never sent the cap witch was the main problem"
"My UltraPress was leaking. I noticed that the outer cup was no longer perfectly round. I reached out to customer service and out of an abundance of caution they sent both the inner and outer cup to be replaced. Problem solved."
"I use my Ultrapress daily. I use while traveling, training and at work. The replacement inner press fixed my leak that I was experiencing. My Ultrapress gets used and abused daily and I consistently without fail get better tasting and clearer water"
"So I bought the Grayl ultra lite after doing a lot of research and using a lot of other products such as Sawyer, Lifestraw, UV and pills. So round one my Grayl which was purchased from a reputable third party would leak if it was not upright. This was problematic in a car, in a pack or if it was on its side. I had only owned this a short time so I reached out to Grayl and explained the issue. Grayl stood behind there product and sent me a new cup and a new inner with no charge. I am heading into week two with zero issues with the Grayl after replacing these parts. I am headed out backpacking next week and after that I will do a follow up review. Thanks Grayl for standing by your product. Joe L."
"My inner and outer seal was replaced allowing me to use my Grayl again. Ten stars for standing behind your product!"
"I had purchased a geo press a year ago and used it many times, but it always leaked and didn't filter properly until about the 6th or 7th try. I finally contacted Grayl to see if there was a fix, and they immediately sent out a replacement part. I appreciate them standing behind their product and wish I would have contacted them sooner!"
24oz GeoPress® Ti
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16.9oz UltraPress® Ti
16.9oz UltraPress®
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