Shipping

When will my order ship?
Orders received Monday - Friday before 11am (Pacific Time) are typically processed and shipped same day. 

Orders received Monday - Friday after 11am (Pacific Time) will be processed on the following business day.

We do not ship on weekends or holidays. All domestic and international orders ship from our warehouse in Seattle, Washington (USA).

Tracking Your Order
Check your email. You will receive emails regarding the status of your order at the address you entered during checkout. Tracking information is typically emailed within 24 hours after your order ships.

Free Shipping
We offer free shipping (USPS Priority or UPS Ground) on all USA orders > $40.00. Orders received Monday - Friday before noon (Pacific Time) are processed and shipped same day. Once your package has been processed and shipped please allow 1-3 additional business days for delivery, depending on distance from Seattle, Washington.

* Does not apply to USA Territories.

Flat Rate Shipping
We offer $5.00 flat rate Ground Shipping for USA orders < $40.00. Orders received Monday - Friday before noon (Pacific Time) are typically processed and shipped same day. Once your package has been processed and shipped please allow 1-6 additional business days for delivery, depending distance from Seattle, Washington.

* Does not apply to USA Territories.

Expedited Shipping
UPS 2nd Day Air and Next Day Air Saver shipping options are available during checkout, rates are calculated based on weight and destination. We make every effort to prioritize the processing of Expedited orders. Orders received Monday - Friday before noon (Pacific Time) are typically processed and shipped same day.  Orders received Monday - Friday after noon (Pacific Time) will be processed on the following business day.

International Shipping
GRAYL strives to ship quickly and affordably to customers all over the world. We partner with UPS Worldwide® to deliver to your door. 

Please be aware, your home country may charge additional import duties or taxes (VAT, GST, etc). These taxes can add 25% or more to the price of your order and are collected in your home country. GRAYL cannot determine nor cover the VAT costs of your delivery. Please consider this before making your international purchase.

Import Duties, Taxes, Fees, & Documentation
Customers with shipping addresses outside of the U.S. are solely responsible for all import duties, taxes and brokerage fees as required by customs of the importing country. These are not included in the shipping and handling cost. Customs, duties, taxes and fees vary widely from country to country; please check with your local customs agency for more info. All import duties, taxes and brokerage fees are non-refundable. If you refuse a shipment, then the following will not be refunded: cost of original shipping, any brokerage/customs/duty/taxes, and/or any charges for return shipping.

Shipping Restrictions

• We ship via USPS Priority and Express to P.O. Box, APO, or FPO addresses, where applicable.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• Due to demand for certain products we cannot guarantee every product's availability for immediate shipment. GRAYL ships orders in full, but upon special request GRAYL can sometimes fulfill partial shipments.
• We are unable to ship to multiple addresses at this time. 
• All domestic and international orders ship from our warehouse in Seattle, Washington.
• Shipping charges are non-refundable. In the event of a return or if a package isn't deliverable by a carrier - only the cost of the merchandise is eligible for a refund.

Have A Question or Need to Chat?
If you have an urgent issue and want to chat with us directly, please email info@grayl.com, contact us on LIVECHAT, or phone us at 877-293-7861.