After reviewing your order and tracking details, it can confidently be said that your parcel was unfortunately lost in the mail. Because of this I have already gone ahead and punched in a duplicate order for you (confirmation was sent via email) and will have it shipped out and expedited to you first thing Monday morning (when our warehouse opens back up after the weekend).

We would love for you to reach out to us so we can hear more about the difficulty you are experiencing while operating your Grayl. The pressing experience definitely should not be frustrated. Our purifier bottles are not insulated nor do we claim that they are. It is also normal for some water to be leftover in the outer container. This is due to displacement. Although we can't really do anything about those two points, we can certainly help improve your operational experience. We're here to help.