Replacement lid
"My new bottle arrived with a manufacturer defect in the lid. I sent an email and customer service responded within 12 hours and a new lid was on its way within 48. Fast response and resolution."
Overall rating: 4.3333335 / 5 from 15 reviews.
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"My new bottle arrived with a manufacturer defect in the lid. I sent an email and customer service responded within 12 hours and a new lid was on its way within 48. Fast response and resolution."
"GRAYL was AWESOME! Had some issues with a cap and they sent a replacement immediately without question. This product was a life saver in Bangladesh where everything you drink is questionable."
"Nice cap. Really like the design."
"The lid still leaks underneath the seam of the handle. This was my replacement cap for my initial cap that was leaking from there. So doesn’t seem to be a one time defect."
"Love the tether! Can we get this feature on the 16. 9 oz?"
"Looks great, but i guess that i missed the small print… still cant seem to find it. But these do not fit the Titanium Geopress as they are slightly too large."
"Awesome, hank you!"
"Awesome!"
"So happy with the replacement lid. It does not leak like the original one did. Thank you for your great customer service!"
"My lid broke while working and they warrantied it with no issues at all. Highly recommend."