Overall rating: 4.733333 / 5 from 15 reviews.

AI Generated Review Summary

Summary topics

Review topics: ["customer service"].

Review highlights

Reviews

Replacements

"Everything seems to be working much better . . . . thank you for all of your help , I really do appreciate it."

— Linda S. (5/5)

Replacement outer cup!

"The replacement outer cup cured the leaking issues we were experiencing ! Thank you!"

— Sonya G. (5/5)

Best filter/water bottle on the planet!

"These things are great and even better is the outstanding customer service who stand behind their products and respond with such a fun attitude. This company is great."

— Andrew H. (5/5)

Provided peace of mind

"Loved the Grayl. . We took them to Asia with us to purify the water. Easy to use and loved not having to buy water in plastic all the time."

— Margaret H. (5/5)

We love it

"We use these a great deal when we travel and are thankful you make them. your customer service for the replacements helped. Thank you so much."

— Doug F. (5/5)

Travis did a great job

"Travis did a great job listening to my issues and looking at the photos I sent to arrive at a great solution. Thank you Travis and Grayl for your support."

— Lisa L. (5/5)

Great customer service

"Not only did Grayl provide replacement parts, they quickly answered questions I had regarding these parts. In the item below: “I use this product for”, there is no “All of the above “ category, which would be accurate. I use it for travel for work, backpacking & hiking, emergency… all of the above."

— Kevin H. (5/5)

Great communication

"My Grayl outer cup was leaking. I bought it about a year ago. Because of Grayl's guarantee it was totally replaced. My Grayl works great now and the company was in communication with me every step of the way. I never had to guess what was going to happen next. It was great."

— Cynthia S. (5/5)

Customer Service A++

"Hands down best people working in the front throughout to the back of the building. Just helping is an understatement. If you're on the fence - don't hesitate - buy today with confidence. Cheers :vulcan_hand:"

— Ian W. (5/5)

Great customer service.

"Great customer service."

— Ben H. (5/5)

Q&A

Will this be compatible with an ultralight?: No, the UltraPress® Replacement Outer Cup is not compatible with the Ultralight Compact.

UltraPress® Replacement Outer Cup