Review topics: ["customer service","charge","issues","grayl","replacement parts","filter","service","works","water","seal","press"].
Reviews
Great product and customer service
"I have 3 grayls. A geopress, geopress TI, and most recent purchase was an ultrapress. I’ve had no problems until the ultrapress. It was leaking from between the inner and outer cups straight out of the package. I contacted grayl support and they quickly sent new parts. They new parts solved the leaking problem! Grayls products and customer service are amazing and I will continue to support their company!"
— Mark D. (5/5)
Your honored your warranty and
"Your honored your warranty and I love this product ."
— James M. (5/5)
amazing
"works perfectly, mine was leaking and this was sent under warranty and it works perfect, thank you grayl"
— Rick R. (5/5)
Great Customer Service
"Amazing service- had an issue with my Grayl and got replacement parts very quickly! Thank you!"
— Paul C. (5/5)
Replacement
"Grayls customer service was fantastic. I reported that a grayl bottle I owned was leaking and they stood by their quality guarantee and sent me a replacement at no charge."
— Mark H. (5/5)
I actually wore my old
"I actually wore my old inner press out resulting in raw water passing by the top gasket. Replacement parts arrived quickly and easily replaced the old parts ( I replaced the outer press as well). My Ultrapress was over four years old and has gone with me for work, pleasure, in the US and abroad, during travel, hiking and backpacking."
— TIm M. (5/5)
Replacement cartridge
"I bought this cartridge since I already had the spout that would fit on it to update my ultra press"
— jon t. (5/5)
Grayl takes care of their customers.
"I had a deformed press tube and customer service took care of me immediately and shipped out a replacement. I love these filters and I'm very happy with their customer service. Thank"
— Wade B. (5/5)
I recently contacted Grayl due
"I recently contacted Grayl due to a leak in my UltraPress which had developed on a camping trip to the Southwest. I'm not sure why it began leaking at the top seal but it could very well have been the heat to which it was exposed. I don't know. What I do know is that when I contacted Grayl about the problem, they promptly and without argument diagnosed that problem and sent me a new inner press - no charge. I have used the UltraPress all over the world and have never gotten ill from drinking the water and feel good about the amount of plastic bottles that the UltraPress has kept out of landfills and the ocean. This is a great product and a great company!"
— ruth z. (5/5)
Replacement
"Appreciated you backing your product But after multiple discussions with your Rep. he never sent the cap witch was the main problem"
— Tanya K. (5/5)